Pre‑Authorize Credit Cards before Night Audit
Click the button below to open the video on Vimeo and learn how to properly pre‑authorize guest credit cards in Hotel Key before running the nightly audit.
Always ensure all arrivals and in‑house folios are authorized for room, tax, and incidentals before beginning the audit. For any discrepancies, contact the Manager on Duty.
How to Post Zero Balance for In‑House Guest
Click the button below to open the video on Vimeo and learn how to post a zero balance for an in‑house guest in Hotel Key.
This process ensures that guest accounts are correctly balanced and that no pending charges remain. Always verify folio activity before finalizing.